This Privacy Policy explains how we collect, use, disclose, process, and protect your personal information when you access our website, communicate with us, or purchase our products. As a global supplier of industrial equipment parts and heavy-duty goods, we are committed to ensuring that your personal data is handled securely and in compliance with applicable data protection laws and regulations.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to all users of our website, including:
Visitors browsing our website
Customers placing orders (B2C and B2B)
Business partners, distributors, and resellers
Individuals contacting us for inquiries or support
This policy applies to all services, communications, and transactions conducted through our website or related channels.
2. Information We Collect
We collect information in several ways, including directly from you, automatically through your use of our website, and from third parties where applicable.
2.1 Information You Provide Directly
When you interact with our website or services, we may collect:
Full name
Email address
Phone number
Billing address
Shipping address
Company name, job title, and business details (for B2B transactions)
Any information you provide through contact forms, emails, or messages
2.2 Order and Transaction Data
When you place an order, we collect:
Product details and quantities
Order value and currency
Payment confirmation status
Shipping method (e.g., express, air freight, sea freight)
Delivery preferences and special instructions
2.3 Payment Data
Payments are processed securely via third-party payment processors. We do not store full credit card or banking details. We may receive:
Payment status (approved/declined)
Partial billing information (e.g., last four digits of a card)
Transaction identifiers
2.4 Automatically Collected Data
We may automatically collect certain information when you access our website:
IP address
Browser type and version
Device type and operating system
Language preferences
Pages viewed, time spent, and navigation patterns
Referring URLs and exit pages
2.5 Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with our website.
3. How We Use Your Information
We process your information for legitimate business and operational purposes, including:
3.1 Order Fulfillment & Logistics
Process and confirm orders
Coordinate shipping for large, heavy, or oversized goods
Arrange freight services (air, sea, or courier)
Provide tracking and delivery updates
3.2 Customer Service
Respond to inquiries and provide support
Handle complaints, returns, and warranty claims
Communicate important updates related to orders
3.3 Business Operations
Maintain internal records and accounting
Improve product offerings and website functionality
Conduct analytics and performance monitoring
3.4 Security & Fraud Prevention
Detect and prevent fraudulent transactions
Monitor suspicious activity
Protect the integrity of our systems
3.5 Marketing & Advertising
Send promotional emails (where permitted)
Display targeted advertisements
Conduct remarketing campaigns using third-party platforms
You may opt out of marketing communications at any time.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we rely on the following legal bases:
Contractual necessity:*to process orders and deliver products
Legal obligations:*to comply with tax, customs, and regulatory requirements
Legitimate interests:*to operate, improve, and secure our business
Consent:*for marketing communications and optional tracking
5. Sharing of Information
We do not sell your personal data. We may share your information with:
5.1 Service Providers
Payment gateways
Shipping carriers and freight forwarders
Warehousing providers
IT and cloud service providers
5.2 Advertising & Analytics Partners
Advertising platforms (for remarketing and campaign optimization)
Analytics providers (to understand website usage)
5.3 Legal & Regulatory Authorities
We may disclose your information if required by law or to protect our legal rights.
All third parties are required to handle your data securely and only for authorized purposes.
6. International Data Transfers
As we operate globally, your personal data may be transferred to and processed in countries outside your jurisdiction.
We implement appropriate safeguards, including:
Contractual data protection agreements
Secure data handling practices
Compliance with international data transfer requirements
7. Data Retention
We retain your information only for as long as necessary to:
Fulfill contractual obligations
Maintain financial and tax records
Comply with legal requirements
Resolve disputes and enforce agreements
Retention periods may vary depending on the nature of the data and applicable laws.
8. Data Security
We take reasonable and appropriate measures to protect your personal data:
Encryption of sensitive data
Secure hosting environments
Access control and authentication systems
Regular monitoring and risk assessments
However, no method of data transmission or storage is completely secure.
9. Your Privacy Rights
Depending on your jurisdiction, you may have rights including:
Access to your personal data
Correction of inaccurate information
Deletion of your data
Restriction or objection to processing
Data portability
Withdrawal of consent
To exercise your rights, please contact us.
10. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
Request disclosure of data collected about you
Request deletion of your personal data
Opt out of the sale of personal data (we do not sell personal data)
We will not discriminate against you for exercising your rights.
11. Cookies & Tracking Policy
We use cookies to:
Ensure proper website functionality
Store preferences
Analyze traffic and performance
Support advertising and remarketing
You can manage cookie preferences through your browser settings.
12. Third-Party Services & Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies independently.
13. Children's Privacy
Our products and services are intended for business and professional use. We do not knowingly collect personal data from individuals under 18 years of age.
14. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date. Continued use of the website indicates acceptance of the updated policy.
15. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:
Email: sale@qnnqm.com
We aim to respond to all inquiries within a reasonable timeframe in accordance with applicable data protection laws.