Shipping Policy
We provide worldwide shipping for industrial and heavy-duty products, including excavator parts, hydraulic components, tires, and fencing materials. Due to the size, weight, and nature of these items, shipping arrangements may vary depending on the order.
1. Shipping Methods
We offer multiple shipping options based on order size and destination:
Express Shipping (DHL / FedEx / UPS): Suitable for small and urgent orders.
Air Freight: Recommended for medium-sized shipments requiring faster delivery.
Sea Freight (LCL / FCL): Ideal for large-volume or heavy cargo, offering the most cost-effective solution.
Our team will select or recommend the most appropriate shipping method based on your order.
2. Processing Time
* Standard order processing time: 2–5 business days
* Custom or bulk orders: 5–10 business days depending on production requirements
3. Shipping Time (Estimated)
* Express: 5–10 business days
* Air Freight: 7–15 business days
* Sea Freight: 20–45 business days
*Delivery times may vary depending on destination, customs clearance, and logistics conditions.*
4. Shipping Costs
* Shipping costs are calculated based on weight, volume (CBM), and destination
* For oversized or heavy items, shipping fees may not be fully displayed at checkout
* In such cases, our team will contact you to confirm final shipping costs before dispatch
5. Duties, Taxes & Customs
* Import duties, taxes, and customs clearance fees are not included in the product price or shipping cost
* These charges are the responsibility of the customer
* We can provide necessary documents to assist with customs clearance upon request
6. Packaging
We use reinforced packaging suitable for heavy and fragile goods:
* Wooden crates or frames for glass products
* Pallets or steel strapping for heavy equipment
* Protective wrapping to reduce risk of damage during transit
7. Order Tracking
Tracking information will be provided once the shipment is dispatched.
For sea freight or special shipments, updates will be provided by our support team.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
* Please contact us within 48 hours of delivery
* Provide photos or relevant documentation
* We will work with the logistics provider to resolve the issue as quickly as possible
9. Special Notes
* Some remote areas may require additional shipping fees or extended delivery time
* Large or bulk orders may be shipped in multiple packages
* Customers are responsible for ensuring unloading capability for heavy goods
If you have specific shipping requirements or need a quotation, please contact our team. We are committed to providing efficient, safe, and cost-effective delivery solutions for all orders.