This Return, Refund & Exchange Policy outlines the terms and conditions governing returns, refunds, replacements, and order-related issues for products purchased through our website. Due to the industrial nature, size, weight, and customization of our products, specific conditions apply.

By placing an order on our website, you agree to this policy.

1. General Policy Statement

Our products include heavy equipment parts, industrial components, glass panels, tires, fencing materials, and other oversized or custom items. These products often involve specialized logistics, freight handling, and installation requirements.

All sales are considered final unless the item is defective, damaged in transit, or incorrectly supplied.

2. Order Cancellation

2.1 Standard Orders

Orders may be canceled within 24 hours*of payment for a full refund

After 24 hours, orders may enter processing or shipping stages and may no longer be cancelable

2.2 Processed or Shipped Orders

Orders that have been processed, packed, or shipped cannot be canceled

Any cancellation request after dispatch will be treated as a return request and subject to return conditions

2.3 Custom & Made-to-Order Products

Custom-sized, customized, or special-order items cannot be canceled once production has begun

3. Return Eligibility

Returns are only accepted under strict conditions:

3.1 Eligible Returns

A return may be accepted if:

The item is unused, uninstalled, and in original condition

The item is returned within 7 calendar days*of delivery

The product is in its original packaging with all components included

Prior return authorization has been obtained

3.2 Non-Eligible Returns

Returns will NOT be accepted for:

Installed, used, or altered products

Products damaged due to improper installation, misuse, or negligence

Normal wear and tear

Custom-made or made-to-order items

Bulk, wholesale, or special contract orders

Clearance or discounted items (unless defective)

Minor cosmetic issues that do not affect functionality

4. Inspection Upon Delivery

Due to the fragile and heavy nature of certain products (such as tempered glass, large panels, and machinery components), customers are required to inspect goods immediately upon receipt.

Inspect packaging before signing delivery documents

Note any visible damage on the delivery receipt

Take photos or videos during unpacking

Failure to inspect and report issues in a timely manner may affect claim eligibility.

5. Damaged, Defective, or Incorrect Items

5.1 Reporting Timeframe

Issues must be reported within 48 hours of delivery

5.2 Required Evidence

To process a claim, customers must provide:

Order number

Clear photos/videos of the product

Photos of packaging and shipping labels

Description of the issue

5.3 Resolution Options

After evaluation, we may offer:

Free replacement of the product

Partial refund based on damage severity

Full refund (in verified severe cases)

Spare parts or repair solutions (if applicable)

We reserve the right to determine the appropriate resolution.

6. Return Authorization Process

All returns must follow this process:

1. Contact us at [support@yourstore.com](mailto:support@yourstore.com)

2. Provide order details and reason for return

3. Wait for approval and return instructions

4. Ship the item according to provided guidelines

Important:

Unauthorized returns will be rejected

Returned items must match approved return details

7. Return Shipping & Logistics

7.1 Customer Responsibility

Customers are responsible for return shipping costs unless the issue is caused by us

For heavy, oversized, or international shipments, return costs may be significant

7.2 Original Shipping Fees

Original shipping charges are non-refundable

7.3 Freight Returns

Large items may require freight shipping (LCL/FCL)

Customers must ensure proper packaging and palletization

Any damage during return transit due to improper packaging is the customer’s responsibility

8. Refund Policy

8.1 Refund Processing

Refunds are processed within 5–10 business days*after inspection

Refunds are issued to the original payment method

8.2 Partial Refunds

Partial refunds may apply if:

The item is not returned in original condition

Parts or packaging are missing

The item shows signs of handling

8.3 Non-Refundable Costs

The following are non-refundable:

Shipping and handling fees

Customs duties and taxes

Urgent processing or special handling fees

9. Exchanges & Replacements

We offer replacements or exchanges only under the following conditions:

The item is defective

The item was damaged during shipping

The wrong item was shipped

We do not offer exchanges for:

Incorrect orders placed by customers

Products that have already been used or installed

10. Non-Returnable Items

The following items are strictly non-returnable:

Custom-sized or specially manufactured products

Glass products produced to specific dimensions

Bulk orders and wholesale shipments

Items marked as “Final Sale”

Products damaged due to incorrect installation or operation

11. Freight, Delivery & Risk Disclaimer

Due to the complexity of international shipping:

Delivery timelines are estimates and may vary

Delays caused by customs, port congestion, or carriers are beyond our control

Risk may transfer to the customer upon delivery or according to agreed shipping terms

Minor packaging wear or superficial marks do not qualify as defects

Customers are responsible for:

Providing accurate delivery information

Ensuring proper unloading equipment and conditions

Coordinating with local logistics providers if necessary

12. Refused Shipments

If a customer refuses delivery without valid reason:

The order will not be eligible for a full refund

Return shipping, storage, and handling costs will be deducted

Additional fees may apply

13. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including but not limited to:

Natural disasters

War or political instability

Customs inspections or regulatory actions

Transportation disruptions

14. Contact Information

For any return, refund, or order-related inquiries, please contact us:

Email: sale@qnnqm.com

We are committed to resolving all issues in a professional, fair, and efficient manner.