Return Policy
We are committed to ensuring customer satisfaction. This Return & Refund Policy outlines the conditions and procedures for returns, refunds, and exchanges. Please read it carefully before making a purchase.
1. Return Eligibility
We accept returns under specific conditions to ensure product quality and fairness. To be eligible for a return, items must be unused, in original condition, and in the original packaging, including all accessories, manuals, and components.
Returns must be requested within 7 days of delivery. Any requests made after this period may not be accepted. Due to the nature of industrial hardware products, minor variations in appearance, finish, or dimensions that do not affect functionality are not considered defects and are not eligible for return.
Customized or special-order items may not be eligible for return unless they arrive damaged or defective.
2. Non-Returnable Items
The following items are generally not eligible for return:
Products that have been used, installed, modified, or damaged by the customer
Items returned without original packaging or missing components
Clearance or final-sale items (if applicable)
Products damaged due to improper use, storage, or handling
We reserve the right to refuse returns that do not meet the above conditions.
3. Return Process
To initiate a return, please contact our support team with your order number, product details, and reason for return. Supporting photos or videos may be required for verification.
Once your return request is approved, we will provide return instructions, including the return address and any necessary documentation. Customers should not send items back without prior authorization, as unauthorized returns may not be accepted.
Customers are responsible for ensuring that returned items are securely packaged to prevent damage during transit.
4. Refund Policy
Refunds are available under the following circumstances:
The product is defective or damaged upon arrival
The wrong item was shipped
The item meets all return eligibility requirements
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 5–10 business days.
Shipping fees are generally non-refundable unless the return is due to our error (such as incorrect or defective items).
5. Exchange Policy
We offer exchanges for items that are defective, damaged, or incorrect. If you need to exchange a product for the same item or a similar replacement, please contact us within 7 days of delivery.
After approval, we will arrange a replacement shipment. In some cases, customers may be required to return the original item before a replacement is issued.
For exchanges due to customer preference (such as ordering the wrong size or model), customers may be responsible for return shipping costs and any price differences.
6. Return Shipping Costs
If the return is due to product defects, damage, or our error, we will cover the return shipping cost or provide a suitable solution.
If the return is due to customer reasons (such as change of mind or incorrect selection), the customer is responsible for return shipping fees.
Original shipping costs are non-refundable unless otherwise specified.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery. Provide clear photos or videos showing the issue so we can assess the situation quickly and offer an appropriate resolution, such as a replacement or refund.
Failure to report such issues within the specified timeframe may affect your eligibility for a claim.
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider, as processing times may vary. If the issue persists, feel free to contact us for assistance.
9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: qnnqm_qnnqm@126.com